Faulty signage grounds four at station, Western Railway told to pay airfare

  • | Thursday | 23rd March, 2017

Cops refused to accept their explanation and the family missed the train. This incorrect information led to a mad scramble to board the train by crossing 12 coaches in a short span of two minutes -- the official halt time at Anand railway station. The family got confused after a display board showed that the coach would be at 'extreme rear side' of the train. Finally, after the ordeal was over at the station, they were forced to shell out a hefty amount to reach Kerala by air. Since they missed the train due to the railway administration's fault and were forced to fly instead, the consumer court directed WR to reimburse the airfare of Rs 32,628.

AHMEDABAD: A consumer court has directed the Western Railway (WR) to pay airfare for travel of a Malayali family of four from Ahmedabad to Kerala after they missed the train due to railway administration's fault.The family of Anand-based E S Krishnakutti Nair missed the train to Kerala in 2014 due to a wrong message on the electronic display board about the location of their coach to be boarded at Anand railway station The Nair family was headed to Kerala to attend a wedding at Chengnnur. Since they missed the train due to the railway administration's fault and were forced to fly instead, the consumer court directed WR to reimburse the airfare of Rs 32,628. Court also asked WR to pay Rs 1,000 taxi fare from Anand to Ahmedabad airport along with Rs 10,000 compensation towards harassment and litigation cost.The Nair family had reserved four berths in AC two-tier coach in Veraval-Trivandrum Express on May 29, 2014. The family got confused after a display board showed that the coach would be at 'extreme rear side' of the train. But when the train arrived, the coach was way ahead in the front. This incorrect information led to a mad scramble to board the train by crossing 12 coaches in a short span of two minutes -- the official halt time at Anand railway station. While men managed to board the train, the elderly women could not make it.Once inside the train, Nair pulled alarm chain for women to get on the train but was immediately dragged down by the Railway Protection Force and put in lockup. Cops refused to accept their explanation and the family missed the train. Finally, after the ordeal was over at the station, they were forced to shell out a hefty amount to reach Kerala by air.

If You Like This Story, Support NYOOOZ

NYOOOZ SUPPORTER

NYOOOZ FRIEND

Your support to NYOOOZ will help us to continue create and publish news for and from smaller cities, which also need equal voice as much as citizens living in bigger cities have through mainstream media organizations.


Stay updated with all the Ahmedabad Latest News headlines here. For more exclusive & live news updates from all around India, stay connected with NYOOOZ.

Related Articles