Car company to refund cost of as airbags fail to open during mishap

  • | Thursday | 23rd March, 2017

The company has also been directed to pay Rs 20,000 as compensation to the complainant and Rs 5,000 as litigation expenses. He stated that the vehicle was well within the first year of the full warranty provided by the company. He said the company failed to rectify the alleged inherent defect even after three months of having the custody of the damaged vehicle. Tribune News ServiceAmritsar, March 22The district consumer forum has directed a car manufacturing company to refund Rs 10,42,776 spent by a local resident on purchase of a new car whose airbags did not function at the the time of an accident. The failure of the security features of the vehicle at the time of the accident could have led to extensive injury to the occupant and threat to his life, the complainant stated.

Amritsar, March 22 The district consumer forum has directed a car manufacturing company to refund Rs 10,42,776 spent by a local resident on purchase of a new car whose airbags did not function at the the time of an accident. The company has also been directed to pay Rs 20,000 as compensation to the complainant and Rs 5,000 as litigation expenses. Earlier a local resident, Yogesh Jain, had filed a complaint against Ford India stating that he purchased a new vehicle for his personal and domestic use for an amount of Rs 10,42,776. He stated that the car met with an accident and it was damaged from all four sides after colliding with the divider of the road due to which it rolled over to the other side of the road. The driver suffered injuries on the head, neck and arms. The vehicle has safety features with six airbags, but at the time of the impact, only two airbags on the right side alongside the driver’s seat and one overhead worked correctly while the front airbag on the driver’s side, all three airbags on the left side failed to open. The complainant alleged that this clearly showed the failure of the safety system and airbags in the vehicle which implied that there were major inherent defects in the vehicle, which led to the failure of the security system to work properly at the time of the accident. The failure of the security features of the vehicle at the time of the accident could have led to extensive injury to the occupant and threat to his life, the complainant stated. He said the company failed to rectify the alleged inherent defect even after three months of having the custody of the damaged vehicle. He stated that the vehicle was well within the first year of the full warranty provided by the company. The forum observed that the company’s failure to rectify the inherent faults in the vehicle over such a long time had raised many security concerns about the non-functional life-saving systems in the vehicle, which can be a threat to life. The forum stated that the opposite party is liable to refund the amount of Rs 10,42,776 along with interest thereon from the date of payment till realisation subject to furnishing the letter of subrogation, power of attorney for transfer of RC of the vehicle in question in favour of the opposite parties.

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