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5G needs AI to work, and telcos need a mindshift to make it work
- Friday | 15th November, 2019
Communication service providers (CSPs) must deploy artificial intelligence (AI) throughout their organizations to thrive in the coming 5G era, and pulling that off will require a radical culture shift. That was the key message from Aaron Boasman-Patel, Vice President, AI, Customer Experience & Data, TM Forum, who kicked off the ‘AI and Data’ track at Digital Transformation Asia in Kuala Lumpur this week by explaining why AI is a crucial component of 5G. However, the ‘AI telco’ of the near future will have to deploy AI technology across the entire business, and manage that AI at scale in real time. However, the prerequisite step for adopting AI effectively is for CSPs to change their approach to the business. “We’ve got to have a cultural shift and a radical rethink of the way we’re doing this,” he insisted.
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