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Automation leads to excellent BSS and excellent customer service
- NYOOOZ Reporter
- Tuesday | 23rd June, 2020
Excellent customer service depends heavily on effective business support systems (BSS). And a big part of that is excellent billing – ask any business that has sent out incorrect bills! Nowadays, a crucial part of excellent billing is automation. Contrary to conventional wisdom, business customers will not try to delay payment or attempt to cause problems with their provider. As Smith adds: “Automation is a win for both sides, delivering not only a better customer experience but also guaranteeing improved cash flow for the service provider.”So, excellent billing means excellent customer service and – more pragmatically – it means that your salespeople, the drivers of your business, are freer (and happier) to do what you pay them to do.
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