CSPs are investing in transforming bill communications – here’s why

The perception of bills is that they are very simple demands for payment generated by legacy billing systems. The resulting presentation of the bill, while accurate, has been hard to decipher, and not very interesting. Current bill formats are costing CSPs moneyAs many as three-quarters (75%) of the CSPs involved in an Omnisperience study thought that their bill presentation wasn’t clear enough, resulting in customers having to contact call centres for an explanation. Towards value-added billingThe good news is that legacy bills – both paper and digital – are finally evolving. Download – Effective Digital Billing For Service Provider Success.

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