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Fostering a culture of innovation in digital transformations
- Wednesday | 20th November, 2019
One of the key characteristics of digital transformation is fostering a culture of innovation – communications service providers (CSPs) need to innovate to keep up with the rapidly evolving digital world. That was some of the wisdom shared by Dr. Sharlene Thiagarajah, CEO, Telekom Research & Development (the R&D spinoff of Telekom Malaysia) at Digital Transformation Asia in Kuala Lumpur. “We just needed to do three things: focus on the stuff that would save money, focus on the stuff that will make money, and then focus on stuff where you can dream big,” she said. Thiagarajah said that when she took on the role as CEO in 2016, she understood that Telekom R&D couldn’t remain a cost center. So we needed to have a new measure of success and innovation.”Ironically, despite Telekom R&D’s 100% project success rate, success is not mandated, she said.
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