Great customer service now demands social commerce

Thus in our opinion the need for Social Commerce is on the rise and should not be underestimated. With an increasing amount of time being spent on social networks, it is surprising to us that the concept of Social Commerce is still viewed as a novelty to some. The introduction of Social Commerce satisfies this need, with consumers now being able to complete their transactions on some social platforms. Posting thoughtful content, content with intent. Social media networks are always evolving, and more consumers are using their social media platforms as the first point of research, replacing the function of a website.

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