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Has the telecoms industry gone network mad, asks baffled customer
- Monday | 3rd August, 2020
Most recognise that the telecoms industry is fixated by two things. We are not there yet, but soon we will have more network than we will know what to do with. If we get to the point of having surplus network capacity, the question is what should we do with it. The telecoms industry will set about making it more efficient and cost effective and set off down that route as the way back to the profitability they used to enjoy. Yet what the telecoms industry should be doing is – finally – focusing on what this huge network capacity can do for their customers and what the associated usage data can make them do better for their customers.
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