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If you think the bill is dead it might be time to look at resurrecting it!
- Tuesday | 22nd September, 2020
The bill – as many customers know it – is dead. The only time a bill is examined carefully by a consumer is when it’s the first or second bill … and then they often don’t understand it. Resurrecting the billFor many CSPs, the billing communications processes and systems – and the way bill communications are handled from a governance and management perspective – don’t readily allow for changes to the customer’s billing experience. Which is problematic because often the billing and IT departments are by default the primary owner of the bill communications function. Find out more in Omnisperience’s Orange Paper: Effective Digital Billing For Service Provider Success.
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