- Home >> Features >> Technology
Is ‘digital’ service assurance the same as before? Hint: No
- Tuesday | 17th September, 2019
I recently came across an interesting white paper from the Netrounds team titled, “Reimagining Service Assurance in the Digital Service Provider Era.” You can find a copy here. It rightly points out that, “Alarms and fault management are what most people think of when hearing the term service assurance. To borrow again from Netrounds, “… we must be able to measure and report on service KPIs in order to accurately measure network service quality from the end user, or customer, perspective. Exacerbating this further, with increasing dependency on cloud and virtualised resources means that there are more chain links that fall outside our domain of visibility. So, this thing that we’ve called service assurance for the last few decades might actually be a misnomer.
If You Like This Story, Support NYOOOZ
Your support to NYOOOZ will help us to continue create and publish news for and from smaller cities, which also need equal voice as much as citizens living in bigger cities have through mainstream media organizations.
