Just how good are OTT voice services across Asia

Opensignal, an independent mobile analytics firm, has just released a report that measures the quality of over-the-top (OTT) voice services experienced by consumers across 80 countries, including Singapore. This marks the industry’s largest, independent survey of user experience of OTT services. User mobile experience is commonly quantified in metrics such as download, upload speeds, 4G availability and latency. No country globally attained an ‘Excellent’ or ‘Very Good’ rating. Voice App Experience on 4G networks is most often ‘Good’, whereas on 3G it is ‘Poor’ The 3G Voice App Experience scores are consistently lower in every country compared with their 4G equivalents, including Singapore.

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