Successful digital transformation is about three things

The cornerstones of digital transformation are actually very simple, according to Vaibhav Dongre, General Manager and Global Head of Marketing at Tata Communications Transformation Services (TCTS). Dongre and his team have been talking to telcos about their transformation journey for two years or so. Of course, where telcos are in their digital journey varies enormously, according to a range of circumstances. To succeed in the digital age, according to TCTS (and their 60 telcos) is to simplify, automate, then be ready to innovate. Ultimately, says Dongre, ‘automation done right is actually simplification’.

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