- Home >> Features >> Technology
The ‘new normal’ in aviation is about customer service, reassurance
- Tuesday | 14th July, 2020
CHICAGO (Reuters) – With COVID-19 ravaging the aviation industry, airlines and airports worldwide are reining in costs and halting new spending, except in one area: reassuring pandemic-wary passengers about travel. “Whatever the new normal (…) it’s going to be more and more around self-service,” Sean Donohue, chief executive of Dallas-Forth Worth International Airport (DFW), told Reuters in an interview. “One of the biggest complaints airports receive are restrooms,” Donohue said. Dallas is piloting three technology options for luggage check-ins: Amadeus’s ICM, SITA, and Materna IPS. The Dallas airport is also testing new technology around better sanitization, beginning with ultraviolet technology that can kill germs before they circulate into the HVAC system.
If You Like This Story, Support NYOOOZ
Your support to NYOOOZ will help us to continue create and publish news for and from smaller cities, which also need equal voice as much as citizens living in bigger cities have through mainstream media organizations.
