The voice app experience is a crap shoot – we have proof!

It depends, but odds are if you’re using 3G in an emerging market, the voice app experience is pretty crap. As one might expect, one factor in voice app quality is whether it takes place on a 4G network or a 3G network, with the latter producing the lower quality experience. In over two-thirds of the markets analyzed, the 3G voice app experience generally scored a “Poor” rating or worse. In fact, Hong Kong’s 4G voice quality score was only 1.4 points higher than 3G. Still, it’s ironic that in the days where cellcos offer unlimited voice minutes, and the quality of mobile voice is actually better today thanks to VoLTE and better noise cancellation, users still prefer voice apps where quality is a crap shoot.

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