AHMEDABAD: A consumer court has ordered Jet Airways to pay Rs 25,000 to a passenger who found two iron rods and books in his baggage in place of 11 electronic items and a cell phone when he came to India from Poland.According to case details, a resident of Poland, Alak Pandya came to Ahmedabad on May 6, 2010 to attend a wedding. He flew from Warsaw to Brussels to catch a connecting flight to Mumbai. When he reached Mumbai, he did not get one of his three bags. He filed the Property Irregularity Report and the airlines promised him to send the bag to his residence in Ahmedabad.Two days later, the airlines informed Pandya that the bag was found and the bag was sent to his home. But when Pandya opened the bag, he found two iron rods and a few books in the bag. He found 11 articles missing from the bag, which was not only damaged, but its lock was also found broken.Pandya sued the airlines for Rs 1.25 lakh compensation for deficiency in service by not taking care of the luggage. The airlines opposed the complaint saying that it was a fault on part of Polish Airlines, which brought the passenger from Warsaw to Brussels, that the luggage transfer was late. Pandya had not joined Polish Airlines as a party respondent in this case. The airlines also contended that according to the Carriage by Air Act, 2009, the complainant cannot ask for more than Rs 1,000 in this case.However, the Consumer Dispute Redressal Forum, Ahmedabad (rural) held Jet Airways responsible for deficiency in service and asked it to pay token compensation of Rs 20,000 for loss of articles and Rs 5,000 extra for causing mental agony to the passenger.

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