Customers not happy with poor services after PSU bank merger

  • | Tuesday | 2nd March, 2021

They complained that the promise of convenient banking solutions following the merger has evaporated and they are facing new difficulties every second day. Harpreet Singh an account holder with one such a bank which was merged into another nationalised bank said he always finds the passbook printing kiosk down. On being requested for help they cite the reason of shortage of staff.”Not a panacea Customers of the merged bank are referred to the base bank even for cash deposit and clearing instruments. The issue of Internet banking Mobile banking Point of sale (POS) took a long time to resolve and hampering banking services post mergers. Customers cannot avail hassle-free services at the merged entity causing harassment and inconvenience to the public at large.

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