Aurangabad: Railway passengers can now log into a new application to register their complaints and get real-time assistance and updates.Called the ‘Rail Madad App’, the mobile-based application can be downloaded from Google Play Store or Apple IOS Store. It is a digital initiative which integrates all the passenger complaints received from multiple modes on a single platform.“The new app offers real-time feedback to passengers on the status of their complaints. The passenger gets an instant ID through SMS on registration of complaint, followed by a customized SMS communicating the action taken thereon by Railways,” an official release said.The new app registers a complaint with minimum inputs from passenger. A unique ID is instantly generated and relays the online complaint to the field officials concerned for immediate action. The action taken on complaint is also communicated to the passenger through SMS.Web-based complaints can be also registered through railmadad.in. Passengers can also avail facilities such as medical helpline, child helpline and women’s helpline through the mobile app.Vinod Kumar Yadav, general manager of the South Central Railway, has advised the divisional railway managers to closely monitor the complaints redressal mechanism through the new application in the entire rail zone.Passengers and activists said that it was a good initiative but expected it to live up to the expectations.Shripad Ratnaparkhe, a private professional from Pharmacy field, who commutes between Aurangabad and Nashik, said the new application looks promising. “The real-time update regarding the action taken on a complaint is a key feature. Let us hope it also serves as a deterrent to railway staff,” he said.

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