Call centre to handle citizens’ transport grievances

  • | Wednesday | 14th August, 2019

Preeja Prasad ByExpress News ServiceBENGALURU: After a one-and-a-half-year delay, the transport department is finally getting ready to bring an in-bound call centre. The call centre consists of an inbound call centre support, a project manager, infrastructure charges and centralised voice recording. “The delay in creating the centre in December 2017 happened because no bidders had come forward. But this time, we had a few entries and the centre should come into place any time soon,” said Shivraj Patil, Additional Commissioner for Transport (e-governance) and a member of the committee. “The call centre should come in at the earliest to deal with the citizens’ grievances.

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