No cancellation policy, air passengers angry

  • | Sunday | 29th March, 2020

Airlines on Friday and Saturday were flooded with calls from angry customers demanding full refund for their cancelled tickets. Air India is allowing all passengers who booked tickets between March 23 to April 30 to rebook their tickets up to September 30. “Air India will waive No-Show charges (ticket will be protected at full value),” it said. Charges for changes in date, flight or route too are waived. Asked what happens if one wants to cancel the ticket, a spokesperson said, “So far, there is no such facility available.” Air Asia permitted a one-year booking date change for the same period.

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