‘Pay Rs 45,000 compensation for not delivering package’

  • | Monday | 21st October, 2019

By Express News ServiceCHENNAI: Three years after a courier firm failed to deliver goods to the United States, a consumer forum directed Queens International Express in Mylapore to provide a compensation of Rs 45,000 to the customer. Sambandam submitted that the firm said the shipment was wrongly delivered to another apartment and steps to deliver it to the right address was being taken. Despite reminders when the courier was not delivered, Sambandam issued a legal notice to the company, to which they failed to reply. Sambandam then filed a petition at the District Consumer Disputes Redressal Forum, Chennai (South) seeking compensation of `1 lakh. Denying the allegations, the counsel for the firm submitted that they are not aware of the value inside the parcel and efforts are being initiated to retrieve the parcel.

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