Food delivery Fewer riders understaffed restaurants and longer waiting times

  • | Wednesday | 25th March, 2020

Several delivery executives said that kitchens were making them wait for unusually long hours and that less than 50 per cent of executives were working in light of the lockdown. Food delivery services like Zomato and Swiggy showed normal waiting times for delivery services, however, once the order was placed, the waiting times kept increasing. Zomato delivery executive Indersen Singh said that such conditions were not at all ideal for him and many others like him to work. While the middle-aged uses a bicycle to deliver orders, Singh said that restaurants were severely understaffed which was resulting in longer waiting times for them in the kitchen. Several delivery executives had complained that Delhi Police had stopped them and taken their vehicle keys as they were not wearing the delivery service jackets provided by their respective companies.

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