Discom vows swift steps to resolve billing woes

  • | Friday | 10th August, 2018

The point is that what previously used to take days or weeks would now happen in a day. “The system will help us identify the reasons why a particular area is prone to power cuts and help us fix the issue for the long run,” an official said. All relevant directions have been passed on to the SDOs concerned.”The discom has also instituted a new system, M-DAS (Meter Data Acquisition System), to increase its efficiency of tracking feeder-level outages and fixing faults accordingly. But in the present arrangement, they take up to a week to address a complaint. Gurgaon: Dakshin Haryana Bijli Vitran Nigam ( DHBVN ) has launched measures to check “inflated bill” issues and power cuts.According to officials, their computer system is programmed to calculate the bill on an average basis when a meter somehow does not reflect a correct reading.

Gurgaon: Dakshin Haryana Bijli Vitran Nigam ( DHBVN ) has launched measures to check “inflated bill” issues and power cuts.According to officials, their computer system is programmed to calculate the bill on an average basis when a meter somehow does not reflect a correct reading. But in the present arrangement, they take up to a week to address a complaint. Now, it has been decided that the matter would be resolved the same day that a consumer makes a complaint.An official said, “As the number of consumers who complain about inflated bills has started to increase, we have now decided to get the bill corrected the very day that the meter reading is taken. The point is that what previously used to take days or weeks would now happen in a day. All relevant directions have been passed on to the SDOs concerned.”The discom has also instituted a new system, M-DAS (Meter Data Acquisition System), to increase its efficiency of tracking feeder-level outages and fixing faults accordingly. “The system will help us identify the reasons why a particular area is prone to power cuts and help us fix the issue for the long run,” an official said.

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