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The driver — who was identified as Abhijit on Uber app — kept hurling abuses at Mukherjee even while collecting the fare.
KOLKATA: An app-cab driver allegedly assaulted a passenger and verbally abused him following an altercation with him after the cabby took a wrong route to the passenger’s office at Sector V. When he was being assaulted none of the bystanders came forward to help him. Worse, his ordeal continued both at police station and the app-cab office, where he went lodge a complaint against the driver.
Rantideb Mukhrjee, a copywriter with a multi-national communication agency, had booked an Uber on Tuesday for a ride to his work from his Naktala home. “I was already late. When the car was at Sector V and I was busy writing an email on my phone, the driver took a wrong lane, which would increase the journey time by 10-minutes. When I confronted him, the cabby halted the car near Sasthya Bhavan and started hurling abuses at me. When I protested, he held me by the collar,” said Mukherjee.
He added: “ Later, when I got out of the car and threatened him with police complaint, he shoved me and started kicking on my stomach and even tried to throttle me.” The driver — who was identified as Abhijit on Uber app — kept hurling abuses at Mukherjee even while collecting the fare.
At Electronic Complex police station an officer pretended to write his complaint, while he detailed his trauma. He was assured an investigation and given the investigating officer’s number and advised to go to Uber office to lodge a complaint. “When I went to Uber office to lodge a complaint, they asked me whether I lost anything. When I insisted that I was assaulted, the woman did not attend me any more. Later, one person advised me to collect form no 91 from police station, which will be sent to legal team,” he said.
When Mukherjee returned to Electronic police station, he found the officer who pretended to write down his complaint, did not write a single line. “The officer asked me not to call on his mobile and I was given a general diary number,” added the victim.
An Uber spokesperson said: “Violence is not tolerated on the Uber app, and this driver’s access to the app has been suspended since the incident was brought to our attention. We stand ready to assist the law enforcement authorities with their investigation.”
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