The District Consumer Redressal Forum on Tuesday directed a Whirlpool authorised service centre to return service charge collected from a complainant for faulty service. Even after three services, the complainant’s washing machine failed to work. The complainant, P. Sampathkumar of Madurai, said that he had approached Glad Engineering, a Whirlpool authorised service centre, for servicing his washing machine, which had stopped working. Claiming to have rectified the problem, the representative of the agency received a service charge of ?300 and an additional ?150 as auto fare. When the service centre failed to return the money, he moved the consumer forum.
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