The Consumer Guidance Society will accept complaints from users of Mahanagar Gas Limited till August 31 to take up their grievances with the utility company.
As part of its "MGL Complaint Period", individuals can approach the consumer body on 1800 222262 or email@example.com or visit their centres at Mahim/CST.
People getting a new connection must get their existing stoves inspected by MGL staffers to "check for their suitability" for the use of piped natural gas (PNG).
"If you are not able to reach to the consumers, give the responsibility to us and we will help you refund the cheated consumers," said Kamath.
If MGL fails to response to CGSI, Kamath said, they will take up the matter with the Ministry of Petroleum and Natural Gas and demand strict action.
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