NASHIK: The poll officials have found that the citizens are yet to grasp the functioning of cVigil, the software of the Election Commission (EC), launched to register complaints on model code of conduct violations.cVigil is a mobile application that can be used to capture photos or videos of code of conduct violations by political parties or candidates. The district election office has to resolve a complaint within 100 minutes of it being lodged.Since the implementation of the model code of conduct, the district election office has received nine complaints where the complainants have either sent their selfies or have sent complaints related to the education issues. "We have received three selfies. But we have to complete the action by sending a team of field officers to contact the complainant to find out what was the motive behind sending a selfie ," a senior official said.In one case, the complainant had sent a photo of a letter about some issues in the education system. "We may not assign such complaints to anybody since they are not related to the model code of conduct. Also, it would waste 100 minutes of our time," an official said.In another case, the complainant claimed that "paid news" has appeared in a local daily newspaper. "The complainant has taken a photo of the news item and the case has been assigned to an official," the official added.

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