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Noida: A centralised system to deal with complaints against overcharging by private hospitals has been set up in Gautam Budh Nagar. This comes after complaints of mismatch in rates for treating Covid patients came to the fore. Officials said that a committee of four doctors will be constituted to look into the grievances of the residents. They said that as the treatment line is more or less the same for Covid, hospitals found to be fleecing patients will be penalised or asked to correct the bill after being issued a warning.
Noida: A centralised system to deal with complaints against overcharging by private hospitals has been set up in Gautam Budh Nagar. This comes after complaints of mismatch in rates for treating Covid patients came to the fore. Officials said that a committee of four doctors will be constituted to look into the grievances of the residents. They said that as the treatment line is more or less the same for Covid, hospitals found to be fleecing patients will be penalised or asked to correct the bill after being issued a warning.
Sharing details, district magistrate Suhas LY said work is on to cover this front. “The rates have been fixed by the Central government for Covid-19 treatment. VK Paul Committee had fixed the charges for private hospitals. Following the recommendation of the committee, the state government had also fixed the charges and circulated guidelines to the managements of private hospitals. We will intensify the monitoring process and keep an eye on the bills being generated by private hospitals,” said Suhas.
To handle the grievances and complaints coming in from Noida and Greater Noida, the administration and health department has launched a helpline. A WhatsApp number (9354357073) has been issued by the administation, and complainants can forward their details to this number, added officials. Aadhaar card of the patient, bills, prescription, clinical diagnosis, treatment chart and file of the patient will have to be submitted. After preliminary inquiry, the committee will decide whether the matter needs further probe and summon records from the hospital directly.
“We have got complaints from eight residents over the past 48 hours about overcharging by private hospitals. The dossier has been forwarded to the administration for further action. We had asked the administration to standarise the rates of the private hospitals,” said Yogendra Sharma, chief of federation of residents’ welfare associations.
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