Summary:
The state consumer forum refused to entertain a complaint in which a consumer had sought repatriation in the form of money for an alleged business loss due to poor services of a telecom operator. The telecom service provider argued that since Mistry had sought the connection for an STD-PCO, the case cannot be heard in a consumer forum. Mistry had approached the district forum after it took the service provider six months to return the deposit. Dissatisfied with the forum's order, Mistry had approached the state forum. The state forum did not entertain the argument stating that since Mistry was doing it for his livelihood it cannot be treated as being used for commercial purpose..