Summary:
Aurangabad: On one hand the Maharashtra State Electricity Distribution Company Limited (MSEDCL) has been promoting online bill payment system, while on the other it has failed to initiate any action in connection with the major technical glitch in the system. However, payment through credit card will continue to charge processing charges.For bill payment upto Rs 2,000, the MSEDCL used to charge 0.62% towards processing charges, whereas it was 0.82% per cent for payment above Rs 2,000. These processing charges are no more applicable for online payment now. Consumers’ representative on Maharashtra Electricity Regulatory Commission (MERC) Hemant Kapadia said the MSEDCL should take serious cognisance of abrupt shutdown of its online bill payment system.“The system was down for as many as five days and therefor it is considered as major lapse. The problem was however restored on Thursday.The online bill payment facility available on www.mahadiscom.in was down for five days till Wednesday as the main server located in Mumbai was down owing to technical issues.As the service got restored, the MSEDCL has extended the prompt payment date or due date falling during the period of major lapse by a day till Friday..