Summary:
The judges pointed to the BSNL staffer’s carelessness in issuing a duplicate sim and deactivating Kumar’s original sim. By the time he could alert bank authorities about the breach, the fraudsters managed to transfer Rs 9,62,700 from his account. The active duplicate sims with the fraudsters receive OTPs and other bank communications, enabling illegal online transfers of large sums of money, while the victims remain clueless. BSNL claimed it is only a service provider and wasn’t aware that Kumar had linked his cellphone number to his bank account, and that it was the bank’s responsibility to notify him immediately when there was a fraudulent attempt. The original sims on the victims’ phones get deactivated in the process..