Summary:
When she went to the Air India counter to collect her boarding pass, she was told that she had not done web check-in and so had to take the next flight. Her classmate, who had checked in online was issued a boarding pass,” he said. Mrigya was given a boarding pass for another flight to New Delhi, with a departure time of 1.20 pm. She contacted her father who called Air India counter staff. An Air India spokesperson denied having any policy that makes web check-in mandatory..