Summary:
Gunja sharan ByExpress News ServiceBENGALURU: Gone are those days when people used to visit travel agents to book a flight ticket or a hotel. Having known the importance of digital technology in expanding businesses, travel companies are now using artificial intelligence (AI), chatbots and other applications to transform customers’ experience to attract more travellers and retain their clients, according to travel aggregator Shoes on Loose. This Delhi-based travel start-up was launched in 2011 by three IIT-Delhi alumni and is tapping technology to create a transparent picture between travellers and service providers, said its CEO and founder, Mohit Poddar. Shoes on Loose, currently has 50 travel experts on board, and all are trained in delivering end-to-end solutions in destination travel. The process becomes seamless with the help of AI.” Here, AI plays an important role to help convert 15 to 20 per cent users in its consumer base..