Summary:
According to the order passed by 4th Additional District Consumer Disputes Redressal Forum recently, Air India has to pay Rs 15,000 to Dr VS Ramakrishna Nair (76), a resident of Jayanagar 9th Block, in Bengaluru. ‘’The complainant suffered inconvenience and mental agony due to deficiency in service on the part of Air India. In its defence, Air India said the flight could not be operated as a technical snag was detected in the aircraft, just when the passengers were ready to board. “We had made alternative arrangements for passengers and also refunded Rs 7,919 for the ticket, to the complainant. We are not responsible for other charges like room rent, taxi fare, darshan etc,” Air India claimed..