Summary:
Bengaluru, Karnataka, India – Business Wire India Through its robust partner ecosystem Reverie empowers multilingual chatbots to enable language interface through voice and conversational AI be it the WhatsApp channel or other digital assets.
Several industry pioneers, including Boonbox, are exploring the voice channel to achieve agent engagement and customer satisfaction with Multilingual Chatbots.
Achieving the vision of language equality on the Internet has always been the focus of Reverie Braj Bhushan, Head Channel partner ecosystem, Reverie Language Technologies commented - "Most companies across sectors, including BFSI, healthcare, and retail, use chatbots to improve efficiency and reduce operating costs; however, they are mostly English-first.
But the Indian market comprises only ten percent of English-speaking Indians.
In contrast, the remaining ninety percent are conversant in Indian languages.
So, who are we catering to? Are we meeting the needs of our Bharat audience? Are we serving them in a language they prefer?" Understanding the need to support the Indian market and its consumers, Reverie builds multilingual solutions that break the language barrier; conversational AI for contact centre automation and voice-led social commerce activations, but a natural progression.