Summary:
THE CHANDIGARH Consumer Forum directed a shopping website and a private seller to pay Rs 29,930 refund and Rs 5,000 litigation cost for delivering another brand watch instead of the Apple Watch as ordered by customer. Despite receiving the product back, Amazon did not refund the amount, following which the Upveja filed a formal complaint at the Consumer Forum. Further, despite receiving the product back, Amazon did not refund the amount, following which the Upveja filed a formal complaint at the Consumer Forum. But when it was delivered to Narula, he found that a smart watch of different company has been sent. Meanwhile, Vinay Associates, the seller, did not turn up despite notice sent from the Forum and returned back with remarks ‘refusal’, hence it was proceeded ex-parte..