Summary:
However, in January 2018 when he checked his credit card statement, he was astonished to see that Rs 18,360 were debited by the hotel on account of the booking of three rooms. It was pleaded that as he did not utilise the rooms on December 31, 2017 as per the booking schedule and the hotel charged him as ‘no show’. CHANDIGARH: The District Consumer Disputes Redressel Forum directed Hotels.com and Hotel Country Inn And Suites By Radisson Bengaluru Hebbal , to pay Rs 7,500 to the complainant for failing to refund money paid by the complainant even after cancellation of booking on the same day. He raised the aforesaid issues with the hotel which assured him to revert back within 24 hours on February 25, 2018 but to no effect.In its reply Hotels.com denied that the complainant had cancelled the booking. In addition to this, as to why the hotel did not issue any receipt/invoice for the amount charged to the complainant so far.Following these reasons, the complaint was accepted, and the website and the hotel was asked to pay up..