Summary:
When the complainant did not pay the transfer charges, the cable operator disconnected the connection. "It was stated that the money was returnable on the termination transfer of the cable connection. Keeping in view the deficiency of service and mental agony and harassment faced by the complainant they were further directed to provide uninterrupted cable connection service to the complainant free of cost for one year without charging any monthly subscription from July 1 to June 30, 2018. It was added that "The transmission box is always issued by the cable operator on receipt of its price and there are no rules and instructions for charging or retaining any security amount for the same from the customers." The complainant again took up the matter with the company but it neither refunded the amount paid nor took any action..