Summary:
J Sathish, a resident of Royapettah travelled from Kodaikanal to Chennai in 2015 with his family when the bus started leaking from the roof and all the luggage got damaged. Within a few minutes after the bus started the journey, it began to rain and the entire bus started to leak from the roof through the air conditioner vents. Following this, he filed a petition at the District Consumer Disputes Redressal Forum, Chennai (South) seeking compensation of Rs 25,000 from the travels company. Denying the allegations, the counsel for KPN Travels submitted that the bus staff did not humiliate the petitioner. The forum directed the KPN Travels India Limited to pay Rs 23,300 to the petitioner..