Summary:
Chennai: To better understand consumer behaviours and travel needs Thomas Cook India and SOTC surveyed over 4000 customers in June 2021. 69% of respondents showed keen interest to travel in 2021 post ease in restrictions – with 18% ready to travel post-unlock immediately and 51% within 3-6 months. Also around 81% of respondents emphasised their need for refundable/zero cancellation products and 52% selected complete re-sanitation of rooms. To reduce customer doubts and cover every aspect of physical mental and financial security Thomas Cook India and SOTC conceptualised TravShield. TravShield offers a wide range of customer benefits including contactless payment and service interactions sanitised branches and vaccinated travel advisors..