Summary:
CHENNAI: Merely because there is an arbitration clause in the terms of agreement between a consumer and service provider, it does not prohibit a consumer forum from trying the case, said the district consumer forum, Chengalpet in Chennai, underling a legal precedent. Shakkira issued a legal notice to the service provider in December 2010, which, also was not replied to. So it was beyond the ambit of the forum to try the case. The disruption in services was because of satellite failure-an unforeseen fault-which had disrupted connection of more than six million customers. The fault was attended to, but Shakkira was also not able to watch various channels as she did not renew the subscription, it said..