Summary:
CHENNAI: Southern Railway sees itself as serious competition for airlines with premium services from Chennai to cities such as Madurai, Coimbatore and Bangalore. Not good news for the Railways as all these are premium trains.The most common complaints are about the quality of linen provided, inadequate water supply and non-functioning of air-conditioning on premium trains. S Prabhu, a railway blogger who travels regularly to the southern districts from Chennai, said the cleanliness on trains had improved vastly. The Chennai-New Delhi Tamil Nadu Express and Grand Trunk Express have scored 224 and 218 out of 333 on the same count. But passenger feedback is a mixed bag.The Chennai-Mysuru Shatabdi Express is rated the third most clean premium train in the country, but the Chennai Central-Madurai Duronto Express has gotten only 36% marks (121/333) as far as feedback from passengers is concerned in the railways’ own cleanliness survey..