Summary:
Around 2.20 crore smart cards have been issued to commuters so far, of which around 600 cards are reported ‘unreadable’ per day on an average. Presently, about 70% of metro commuters use smart cards for their daily metro journey. “Such physically okay and unreadable cards, which were earlier deposited at the station and needed to be reclaimed after five days, will now be immediately replaced with new smart cards at the customer care centre of the metro station free of cost,” a DMRC statement said. Of this, over 30% of cases witness unreadability of cards due to physical damage caused by users who end up mishandling the cards, the DMRC said. more-inThe Delhi Metro Rail Corporation (DMRC) on Sunday said that commuters facing problems with ‘readability’ of smart cards at automated fare collection gates will now be able to get the cards replaced with new ones immediately at customer care centres at metro stations for free..