Summary:
Ameyo, an omnichannel customer engagement platform, today announced it has integrated with Google’s Business Messages to enable brands to get started with this new conversational marketing channel. It helps them convert prospects faster by responding to their queries in real-time within Google Search and Maps across Android devices. Google’s Business Messages helps deflect calls to chat, which can be responded by a bot and switch seamlessly between a human agent based on the query’s complexity. Google’s Business Messages supports rich features like carousels, suggested replies, and photos. "Google’s Business Messages can significantly shorten the conversion cycle from Search and Maps especially for brands that get discovered through these channels..