Summary:
Chadha said the ZROs were roped in to maximise transparency in bill generation by using the tablets provided. Several complaints were received by DJB for erroneous water meter readings which induced the meeting. "The reasons can be many, such as feeding incorrect information, a locked water meter, human error, etc," Chadha said. He stressed on the importance of every water meter reader physically being present while reading the meter at a consumer's house. Chadha said that water bills generated on average will not be tolerated..