Summary:
GUWAHATI: The Indian Railways has introduced the 'Rail Madad' app to expedite and streamline passenger grievance redressal. The app will completely digitize the complaint management system in the railways. “Rail Madad” stands for “Mobile Application for Desired Assistance During Travel”. The salient feature of the “Rail Madad” application are that it integrates all modes of filing complaints including offline and online modes into a single website. The app issues complaint register ID instantly and relays the complaint to the relevant field official for immediate action..