Summary:
Kolkata: The New Town Helpline that was launched on July 2 by the New Town Kolkata Development Authority (NKDA) has been successful in resolving 85 percent of the issues in connection with the calls received at the designated number. "The report of the first three months' performance has been encouraging with the New Town Helpline showing that 85 percent of the calls received at 18001037652 (toll free) were 'closed' at the end of the period. According to the official, of the 849 'open calls' the maximum number 107 were related to malfunctioning of the street lights. For such simple information, calls are being closed after responding and sending a text message in acknowledgement. Apart from complaint redressal, the helpline isacting as a source of information on anything related to New Town..