Summary:
Kolkata: Lakhs of people have been benefitted with the introduction of the online portal-based system to redress the grievances submitted to Chief Minister Mamata Banerjee. At the same time, the online mechanism has ensured better management that is helping in fast execution of the task, said a senior official of the state government. Once received, the details of a grievance are sent to concerned officers. There are 105 senior officials of the state administration who receive the details of the grievances. In case the grievance is not addressed within seven days after receiving its details, then they will be receiving an SMS alert that the task has not been executed..