Summary:
The customer later bought the mobile phone insurance for covering risks, including damage, theft, liquid, and physical damage. The insurance company centre collected the mobile and assured him of settling the lodged claim soon. The seller asked him to lodge the claim with the insurance company. The forum observed that since those services were not rendered, there was deficiency in services on the part of the insurance company. Assurance was given to the complainant regarding replacement or repair of the mobile phone within 10 days in the guarantee period.On November 14, 2016, Thapar’s mobile phone got damaged, and thereafter, he approached the seller to lodge a claim..