Summary:
The civic body will make only online system to lodge complaints. The Brihanmumbai Municipal Corporation (BMC) is planning to do away of present system of receiving complaints offline pertaining to illegal constructions in the city. "As mentioning Aadhaar and mobile number is mandatory while lodging complaints online, we can keep track about people's nature of complaint and frequency easily," said the official. The civic body believes that the step will discourage professional complainants to come up again and again to lodge complaints for their own benefits. Mehta asked the seven DMCs to investigate how many of them had a nexus with people who lodge complainants just to extort money from violators..