Summary:
Out of the 1.58 crore calls received by the Mumbai police control room in 2017, around 70 lakh calls were received only between September and December. Mumbai police's control room, refurbished not very long ago, is situated at its headquarters in Crawford Market and has 48 employees who attend to calls and guide citizens in 12-hour shifts. At any given point in time, the control room is engaged with over a 100 calls, with half of them being in waiting. "Mumbai police receive almost 43,000 calls on an average every day. There are a few regular callers who make drunk calls during the night, convinced that police will hear out their grievances..